QuestionWeb FAQ's

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Do I need Apian’s software to use QuestionWeb?

Yes, you will need at least SurveyPro4 or SurveyPro 3.0 with NetCollect 3.1 to use the QuestionWeb service. Newer versions of SurveyPro/NetCollect will work and have additional features.

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When will my account be opened?

When you sign up, your account will be created and information sent to you by the end of the next business day.

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Can I try it without purchasing an account?

Yes, ask for a free one-day trial account when you are ready to publish your web questionnaire from SurveyPro by clicking the "Get Demo Folder" button in the Survey Project to Web Site definition dialog box.

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Does the size of my survey affect the pricing?

No.

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Are there any limitations to the size or structure of my survey?

QuestionWeb survey specifications are covered by SurveyPro capabilities. Please see SurveyPro Specifications.

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Is there a per-respondent charge?

No, but there are limits on the amount of traffic. While few surveys require it, higher volume surveys can be accommodated by requesting a folder with 500 pages per minute rather than the standard 250 pages per minute. High volume is not available in the one-day demo folders. Please refer to the QuestionWeb contract and the Pricing & Features page for details.

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How secure is my data?

Apian considers all client projects to be confidential. Your data is accessible only to people with the correct log-in and password information, so access is completely controlled by you. There are details available on server security and SSL encryption.

With QuestionWeb, you are managing the project yourself. Survey data resides only on the production Web servers (and server backups) and is not accessed by Apian staff except upon request. All data downloads from the QuestionWeb control panel are encrypted with a 128 bit VeriSign certificate.

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What kind of server does QuestionWeb use?

Question Web's load-balanced servers are hosted in a premier data center with redundant internet connectivity, 100% network uptime, battery and generator power backups, and data backups. 24/365 technicians monitor the servers for uptime and problems, and a member of the Apian staff is likewise on call 24/365 in case of emergencies. Access to data is restricted both within the server center and Apian.

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What is the difference between QuestionWeb and your SurveyHost service?

SurveyHost offers a full array of custom hosting services using professional web designers. QuestionWeb is a self-service hosting service for SurveyPro users who need a place to quickly and easily post surveys. This chart shows a comparison of the features in the two services. For more information about SurveyHost, click on the Services tab above.

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What is the difference between surveys on QuestionWeb and on my own server?

QuestionWeb and running the server application on your server support the same survey features and capacity with a few exceptions. Both support piping to ASCII files, but SQL piping requires you to use your own server. QuestionWeb will display a small 'Powered By' button and a privacy notice on each page of the survey, and these notices would not appear on your own server. Both support customizations with html edits, JavaScript or VBScript. Technical Support can advise you how to best approach customization in either environment.

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Do I have to have my IT person assist me with this?

We've designed QuestionWeb to be a quick and easy way for just about anyone to post their surveys. We have provided detailed, easy-to-follow instructions to help you get your survey up and running quickly. We will e-mail your folder ID and password to you. Uploads and downloads between your desktop SurveyPro and the server are generally handled with just a few mouse clicks. Some users who work from within corporate network will need to assure that they can upload and download from the internet using FTP.

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Can I use graphics?

Yes, QuestionWeb supports .jpg, and .gif graphics.

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Can I use movie or sound files?

Not in QuestionWeb (unless you have someplace else to host the clips). If you need clips in your survey, Technical Support can advise you on how to customize the published pages for your own server, or ask sales@apian.com about a SurveyHost solution.

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Can I choose my own URL?

No, the folder identification is a unique, random number to avoid duplication in project names. You will receive your URL with your order confirmation by the end of the next business day after you place your order

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What will the URL look like?

The URL will be similar to www.questionweb.com/00000/ (the last part of the URL will contain your folder identification number).

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How do I send invitations to my response pool?

Once we've sent the survey URL to you, you may post it on your website, send emailed invitations through your own email program or the SurveyPro Respondent Emailer, or use any other media to publicize your survey.

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What is the license agreement?

The contract governing the use of the QuestionWeb service is available on the 2nd page of the online ordering process. Click on Order, enter your name, and it’s on the next screen.

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What if I want to extend the activity period for my survey folder?

If you wish to keep the folder you have ordered active for a longer period of time, log into your QuestionWeb account, and click on the "Extend Folders" button before your folder expires. If your folder has expired already, you would start the online ordering process again.

Have a question? Please contact sales@apian.com