Apian Support Center

Technical Support Overview and Policies

Full information on our support contracts, free support policies, and services such as filework, web project hosting or scanning paper forms.

Personalized Training with Coaching

One-on-one web/phone coaching in SurveyPro or DecisionPad. Using your project as the training material, you can get work done while learning how to do it on your own.


Quick access to a wealth of information, including how-to's, tips, and advanced technical topics. Includes subjects beyond the scope of the documentation, such as languages in multiple surveys, 360s, etc.

Discussion Forum

An online community of SurveyPro users. Join the email list to post questions and receive answers from other SurveyPro users and consultants.


Subscribe to the Apian Software newsletter to receive updates about new releases, free updates to the software, tips and tricks, and training class schedules. We will not share your email address with anyone, and our annual emails are in the single-digits.

"Mastering SurveyPro" Training Module

Auditing Projects and Creating Templates Module for mastering advanced SurveyPro features. Module contains workbook, instructional video, and sample files.

Reference Books

Suggested Resources for more information on survey design and administration.

If you have any questions or need any additional information, please contact Technical Support at 206-295-8391 or support@apian.com, or Sales at 206-295-8391 or sales@apian.com. SurveyHost customers, please contact surveyhost@apian.com.